Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and jiliaa Casino ("jiliaa," "we," "us," "our") governing your access to and use of the jiliaa Casino website, mobile platform, and all associated services (collectively, the "Platform").

By accessing the Platform, creating an account, making a deposit, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to these Terms, you must immediately cease using the Platform.

These Terms should be read in conjunction with jiliaa's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and jiliaa.

2. Eligibility & Age Restriction

To register and maintain an account on jiliaa Casino, you must satisfy all of the following eligibility requirements at all times:

• You must be at least twenty-one (21) years of age, as required under Philippine law governing casino-style gambling;
• You must be a natural person (not a corporation, trust, or other legal entity);
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law;
• You must not be a current employee, contractor, director, or officer of jiliaa Casino, nor an immediate family member of any such person;
• You must not be subject to any self-exclusion order, whether imposed by jiliaa or by any regulatory authority;
• You must have the legal capacity to enter into a binding contract under the laws of the Republic of the Philippines.

jiliaa Casino strictly enforces the 21+ age restriction. Age verification is a mandatory component of the KYC process. Any player found to be under the age of 21 will have their account immediately suspended, all winnings forfeited, and deposits returned at jiliaa's sole discretion. jiliaa may report underage gambling to the relevant Philippine authorities.

3. Account Registration & Know Your Customer (KYC)

To access the full features of jiliaa Casino, including the ability to make deposits and withdrawals, you must register an account and complete the KYC verification process. The following conditions apply to account registration:

• One Account Per Person: Each individual may hold only one (1) jiliaa Casino account. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate account termination.
• Accurate Information: You must provide accurate, complete, and current information during registration. You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change.
• KYC Documents: jiliaa requires all players to submit a valid Philippine government-issued identification document (such as a PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or voter's ID) before withdrawals are processed. Additional documentation may be requested at jiliaa's discretion.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password or OTP with any third party. jiliaa will not be liable for any losses resulting from unauthorized access to your account caused by your failure to maintain credential security.
• Verification Timeline: jiliaa aims to complete KYC verification within two (2) business days of receiving complete documentation. Delays may occur during periods of high volume or if additional verification is required.

4. Deposits & Withdrawals

All financial transactions on jiliaa Casino are subject to the following terms:

• Accepted Payment Methods: jiliaa accepts deposits and processes withdrawals via GCash, PayMaya / Maya, and major Philippine bank transfers (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) and debit cards. jiliaa does not accept credit card deposits for gambling transactions, in compliance with current Philippine regulations.
• Minimum Deposit: The minimum deposit amount is ₱100 (Philippine Peso). Minimum withdrawal amounts vary by payment method and are displayed at the time of withdrawal request.
• Withdrawal Processing: Withdrawal requests are processed within one (1) to three (3) business days, subject to completion of KYC verification and satisfaction of any applicable wagering requirements. GCash and Maya withdrawals are typically processed same business day.
• Currency: All transactions on jiliaa Casino are denominated in Philippine Peso (PHP / ₱). jiliaa is not responsible for any currency conversion fees charged by your payment provider.
• Transaction Limits: Daily, weekly, and monthly deposit and withdrawal limits apply to all accounts. Specific limits are displayed in your account settings and may vary based on your account verification status and VIP tier.
• Fraud Prevention: jiliaa reserves the right to delay or refuse any withdrawal request that triggers our fraud detection systems, pending further investigation. Players will be notified of any such delay and given the opportunity to provide additional verification.

5. Bonuses & Promotions

jiliaa Casino offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms attached to individual promotions:

• Wagering Requirements: Bonus funds and free spin winnings are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier, eligible games, and time limits are specified in each promotion's individual terms and conditions.
• Bonus Abuse: jiliaa reserves the right to void bonuses and any associated winnings, and to suspend or terminate accounts, where it determines that a player has engaged in bonus abuse. Bonus abuse includes, but is not limited to: creating multiple accounts to claim the same bonus, exploiting low-edge games to meet wagering requirements, and coordinated play designed to circumvent bonus terms.
• Eligibility: Bonuses are available to eligible players only. jiliaa reserves the right to exclude any player from any promotion at its sole discretion. Bonuses are not available to players who have self-excluded or who are subject to account restrictions.
• Expiry: All bonuses have an expiry date. Bonus funds and free spins not used within the specified period will be forfeited automatically.
• Modification: jiliaa reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided that any modification does not adversely affect bonuses already claimed and in active use.

6. Gameplay & Fair Use

jiliaa Casino is committed to providing a fair and transparent gaming environment. The following terms govern gameplay on the Platform:

• Random Number Generation: All RNG-based games on jiliaa use certified Random Number Generator technology that has been independently tested and certified by accredited testing laboratories. Game outcomes are random and cannot be predicted or manipulated.
• Live Dealer Games: Live dealer games use physical cards, dice, and equipment operated by trained dealers in a controlled studio environment. All live dealer sessions are recorded for dispute resolution purposes.
• Game Rules: Each game on jiliaa has its own rules, paytable, and Return to Player (RTP) percentage. Players are responsible for familiarizing themselves with the rules of each game before wagering.
• Technical Malfunctions: In the event of a technical malfunction that affects the outcome of a game, jiliaa reserves the right to void the affected round and return all wagers placed during that round. jiliaa will not be liable for any losses resulting from technical malfunctions beyond the return of the affected wager.
• Disconnection Policy: If a player is disconnected during an active game round, jiliaa's system will complete the round according to the game's rules. Players are responsible for maintaining a stable internet connection.

7. Prohibited Conduct

The following activities are strictly prohibited on jiliaa Casino and will result in immediate account suspension, forfeiture of funds, and potential reporting to law enforcement authorities:

• Registering more than one account on the Platform;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Using the Platform if you are under 21 years of age;
• Using automated software, bots, scripts, or any artificial intelligence tools to place wagers or interact with the Platform;
• Engaging in collusion with other players to gain an unfair advantage;
• Exploiting software bugs, errors, or vulnerabilities in the Platform;
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software;
• Harassing, threatening, or abusing jiliaa staff or other players;
• Using a VPN, proxy, or other technology to circumvent geographic restrictions or to disguise your true location;
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.

8. Account Suspension & Termination

jiliaa reserves the right to suspend, restrict, or terminate any player account at its sole discretion. Grounds for suspension or termination include, but are not limited to:

• Breach of any provision of these Terms;
• Failure to complete KYC verification within the required timeframe;
• Suspected fraudulent activity, money laundering, or other criminal conduct;
• Chargebacks or disputed transactions initiated by the player;
• Requests from regulatory authorities, law enforcement, or payment processors;
• Discovery that the account holder is under 21 years of age;
• Discovery that the account holder is a jiliaa employee or immediate family member of a jiliaa employee.

Where an account is terminated due to a breach of these Terms, jiliaa reserves the right to forfeit any balance held in the account. Where an account is terminated for reasons unrelated to player misconduct, jiliaa will return any verified balance to the player via their registered payment method within ten (10) business days.

Players may voluntarily close their jiliaa account at any time by contacting customer support. Voluntary account closure requests will be processed within two (2) business days. Any verified balance will be returned to the player's registered payment method.

9. Responsible Gaming

jiliaa Casino is committed to promoting responsible gaming and minimizing the potential harms associated with gambling. The following responsible gaming provisions apply to all players:

• Self-Assessment: Players are encouraged to regularly assess their gambling behavior. If you feel that your gambling is becoming problematic, jiliaa strongly encourages you to use the responsible gaming tools available in your account settings.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once set, deposit limits take effect immediately and cannot be increased for a cooling-off period of at least 24 hours.
• Loss Limits: Players may set daily, weekly, or monthly loss limits. Once a loss limit is reached, no further wagers may be placed until the limit period resets.
• Session Time Limits: Players may set maximum session durations. jiliaa will display session time reminders and will automatically log out players who reach their set session limit.
• Cooling-Off Periods: Players may request a cooling-off period of between 24 hours and 6 weeks, during which their account will be temporarily suspended.
• Self-Exclusion: Players who wish to permanently or indefinitely exclude themselves from jiliaa Casino may request self-exclusion by contacting customer support. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six (6) months.

If you or someone you know is experiencing gambling-related harm, please contact the PAGCOR Responsible Gaming Hotline. Help is available 24 hours a day, 7 days a week.

10. Intellectual Property

All content on the jiliaa Casino Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the exclusive property of jiliaa or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without jiliaa's prior written consent;
• Modify, adapt, translate, or create derivative works based on any Platform content;
• Use any jiliaa trademarks, logos, or brand elements without prior written authorisation;
• Frame or mirror any portion of the Platform on any other website or platform.

Any unauthorised use of jiliaa's intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by jiliaa and its licensors.

11. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, jiliaa Casino, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits;
• Loss of data or account information;
• Interruption or unavailability of the Platform due to technical issues, maintenance, or circumstances beyond jiliaa's reasonable control;
• Unauthorized access to your account resulting from your failure to maintain credential security;
• Any reliance placed on information or content published on the Platform.

jiliaa's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your jiliaa account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude jiliaa's liability for death or personal injury caused by jiliaa's negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and jiliaa, you agree to first attempt to resolve the dispute informally by contacting jiliaa's customer support team. jiliaa will make reasonable efforts to resolve disputes within fifteen (15) business days of receiving written notice of the dispute.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines. Players who believe their dispute involves a regulatory matter may also escalate their complaint to PAGCOR through its official complaint resolution channels.

13. Amendments to These Terms

jiliaa reserves the right to amend, update, or replace these Terms at any time. When material changes are made, jiliaa will notify registered players via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory directive.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure by contacting customer support.

The most current version of these Terms is always available on this page. The "Last Updated" date at the top of this document reflects the date of the most recent revision.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact jiliaa Casino's support team through the following channels:

• Live Chat: Available 24/7 through your jiliaa account dashboard.
• Email: [email protected] (plain text — not a clickable link)
• Response Time: jiliaa aims to respond to all email enquiries within 24 hours on business days.

For responsible gaming concerns, including self-exclusion requests, please contact our dedicated responsible gaming team or visit our Responsible Gaming page for full details on available tools and support resources.